Tenants Maintenance

Please assess the magnitude of the maintenance problem before taking any action – does it qualify as a Non-Emergency or an Emergency?

Non-Emergency:A fault which does not put your or the property in danger and does not require immediate attention (e.g. broken furniture, appliance failure etc.) Emergency:A fault which puts either you or the property in danger or makes habitation very uncomfortable (e.g. loss of power, loss of heating, water or gas leaks)

Gas Leak

If you smell gas contact National Grid immediately on 0800 111 999.  Open your windows and doors to let air in, make sure gas appliances are turned off and turn the gas off at the mains if possible.  Do not turn lights on or off and avoid using other electrical switches and appliances as this could cause an explosion.  Do not smoke, light a match or expose any other naked flame.

Carbon Monoxide

Although Atlas Lettings ensure all of its properties have annual Gas Safety checks, it is necessary to be vigilant with regards to carbon monoxide poisoning.  Carbon monoxide is an invisible gas so please be aware of the symptoms of poisoning such as headaches, fatigue, dizziness, nausea, stomach pains and chest pains and erratic behaviour.  Gas appliances may be dangerous if they exhibit the following:

  • Pilot light continually blowing out
  • An orange or yellow flame instead of a blue one
  • A black, brown or scorched area on an appliance
  • A musty smell or signs of soot
  • More condensation than normal on windows

Power Cut

If there is no electrical supply to the property please check the fuses are intact.  Contact your electrical supplier if your neighbours are experiencing the same problem.  Call Scottish Hydro on 0800 300 999 orScottish Power on 0845 2727 999.

Water Leaks

If you have a water leak in the property please try to turn off the stopcock (supply).  You will have been informed of the position of the stopcock at the start of the tenancy.  Burst pipes and leaks which threaten to cause damage to you or the property should be reported immediately to our emergency plumber – DIAL-A-ROD on 0131 558 3353 or 07795694111

If there is a leak from an adjoining property please contact the occupier and make sure they take action to rectify the leak.  In a situation where you cannot contact the occupier or no action is being taken please contact Environmental and Consumer Services on 0131 529 3030 and explain your situation .


1) In the event of a fire immediately raise the alarm to alert all of the occupants in the property.
2) Attempt to extinguish the fire with any fire fighting equipment you have available if you feel confident to do so.
3) Phone the emergency number- Dial 999.

  • State your name
  • State the location of the fire
  • Give any additional information regarding the emergency such as the room the fire is in, whether it is spreading fast, whether people are trapped etc

4) Do not allow people to us the elevator (If applicable)
5) Urge people to be calm, but to waste no time in leaving. Do not take possessions with you. Walk, do not run. Shut doors behind you, but do not lock them. Proceed along corridors and stairways in an orderly manner. Assist anyone having difficulty getting out. Ask others for assistance if necessary. On leaving the building,ask people to move well away from it immediately.
6) Assemble a safe distance from the front of the building and wait for the fire services to arrive.
7) Do not allow any residents to re-enter the building until the “all clear” has been announced by the fire services.

Heating Failure

If you have problems with your boiler please contact Atlas Lettings 24/7 and we will resolve the problem.

Police, Ambulance and Fire Brigade

Dial 999 or 112 in an emergency where there is danger to life or a crime is in progress.