Maintenance
Please assess the magnitude of the maintenance problem before taking any action – does it qualify as a Non-Emergency or an Emergency?
| Non-Emergency:A fault which does not put your or the property in danger and does not require immediate attention (e.g. broken furniture, appliance failure etc.) | Emergency:A fault which puts either you or the property in danger or makes habitation very uncomfortable (e.g. loss of power, loss of heating, water or gas leaks) |
Gas Leak
If you smell gas contact National Grid immediately on 0800 111 999. Open your windows and doors to let air in, make sure gas appliances are turned off and turn the gas off at the mains if possible. Do not turn lights on or off and avoid using other electrical switches and appliances as this could cause an explosion. Do not smoke, light a match or expose any other naked flame.
Carbon Monoxide
Although Atlas Lettings ensure all of its properties have annual Gas Safety checks, it is necessary to be vigilant with regards to carbon monoxide poisoning. Carbon monoxide is an invisible gas so please be aware of the symptoms of poisoning such as headaches, fatigue, dizziness, nausea, stomach pains and chest pains and erratic behaviour. Gas appliances may be dangerous if they exhibit the following:
- Pilot light continually blowing out
- An orange or yellow flame instead of a blue one
- A black, brown or scorched area on an appliance
- A musty smell or signs of soot
- More condensation than normal on windows
Power Cut
If there is no electrical supply to the property please check the fuses are intact. Contact your electrical supplier if your neighbours are experiencing the same problem. Call Scottish Hydro on 0800 300 999 orScottish Power on 0845 2727 999.
Water Leaks
If you have a water leak in the property please try to turn off the stopcock (supply). You will have been informed of the position of the stopcock at the start of the tenancy. Burst pipes and leaks which threaten to cause damage to you or the property should be reported immediately to our emergency plumber - First Call 1 on 0131 669 1007.
If there is a leak from an adjoining property please contact the occupier and make sure they take action to rectify the leak. In a situation where you cannot contact the occupier or no action is being taken please contact Environmental and Consumer Services on 0131 529 3030 and explain your situation .
Heating Failure
If you have problems with your boiler please contact Atlas Lettings 24/7 and we will resolve the problem.
Police, Ambulance and Fire Brigade
Dial 999 or 112 in an emergency where there is danger to life or a crime is in progress.
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Don’t just take our word for it
Property owners are delighted when they return to their property to find it clean, aired and well tended
Julian England
It is my pleasure to highly recommend the services of Atlas Lettings to you. I wasn't sure of which letting agent to choose when I entered the lettings business, but I was soon won over by the friendly approach of the staff and the efficient manner in which they conducted their business.
Mr James Quinan (27/03/2011)
The team at Atlas Lettings have always ensured that my flat has been rented and I must congratulate them for maintaining a constant rental income for me.All maintenance issues including a water leak from the flat above were dealt with promptly and with minimal fuss.
Mr James Quinan (27/03/2011)
Atlas letting provides a friendly and professional service with great communication; this is why we are using them for a second time to manage our flat.
Patryk and Sandra Tynkowski
My property had just been refurbished before it was let and I was concerned that the constant periods of let over the past three years would take its toll. However I was pleasantly surprised to find it still in excellent condition when I carried out a recent viewing.
Mr James Quinan (27/03/2011)
Very efficient service which keeps both landlord and tenant happy. Recommended Atlas Letting to a friend who was very happy with the service provided.
